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We have been selling board games for over 10 years via www.SASesKOS.hu. Alongside our store in Győr, we also run a board game community space. Our BoardGameZone.eu site makes the stock of our European wholesale partners available to offer a much wider selection. If you notice any error or have feedback, please contact us!
The technical platform is provided by the Unas webshop engine. The commercial/legal operator is KATAMI Commercial and Service Limited Liability Company. For details, please see the imprint.
Our services cover many countries across Europe where a wide variety of languages are spoken. It is technically challenging to localize the site for every single language, so we have chosen English as our primary language for communication.
In our experience, using English as a "common ground" is not a problem for our international community, and it allows us to provide the most up-to-date information directly from our partners. If you prefer to browse in another language, we recommend using your browser's built-in Google Translate feature, which can instantly translate the entire site for you.
While English is the default language of the site, we aim to be as helpful as possible. If you are not comfortable communicating in English, please feel free to write to us in your own language!
We use professional translation tools to process your messages and will adapt to your preferred language in our response. For us, the priority is not the language barrier, but ensuring that you receive clear answers and are satisfied with our service.
BoardGameZone.eu is edited by real people, so mistakes can happen. If you run into one, please let us know via the Contact page! We’ll do our best to fix it as soon as possible.
You can reach customer service via the Contacts page. We take calls on business days (CET - 11:00-19:00) at +36 70 724 3768, or rather email us at info (at) boardgamezone.eu. We also have a chat system in the bottom-right corner.
We present products on BoardGameZone.eu as a catalogue webshop. These are not our own physical stock; the products are located at our partner wholesalers across Europe.
The system automatically refreshes stock and price information every 4–6 hours. If an order contains products sourced from multiple warehouses, we typically ship them together in one parcel by default (after waiting for everything to arrive).
You can find details based on the product name or item number. Additionally, each product page features a link that initiates a Google search for that specific item. This is designed to help you access further information beyond what is available in our supplier database. For specific questions, our customer service team is happy to help.
Not every accessible item is displayed. Email us about the board game or expansion you’re looking for, and we’ll check the sourcing options for you!
We offer several secure payment options:
• Bank Card: Secure payment where you provide your card details as usual to the service provider.
• Revolut (RevTag): Modern, cost-free, secure, and instant money transfer.
• Bank Transfer: Traditional transfer is available, but please note it may involve bank fees on your side and processing time that could delay your order.
Prepayment ensures we can keep our prices competitive and speeds up the sourcing process from international suppliers.
Our system sends an automatic email with a retry link. If it still fails, the order status changes to "waiting for bank transfer". Please note that availability may change during the time it takes for a transfer to arrive.
If an item is unavailable, we will contact you personally to either refund the value or arrange a later delivery date based on your preference.
Refunds are sent back to the original payment method (card or transfer). Credits typically appear within two business days after processing.
Please let us know in writing. If the items haven't arrived at our hub yet, we will simply refund you. If the parcel has already been dispatched, please do not accept the delivery; we will refund the value minus the shipping cost.
We send email notifications for every major step. If you need a specific tracking number for the final delivery and didn't receive it, contact our customer service.
Sourcing from international warehouses typically takes 6–14 business days to arrive at our hub.
Orders are dispatched from our hub after they arrive. Final delivery time and costs depend on the destination country. For detailed rates and times, please check our Shipping Conditions. If your parcel isn't ready within 14 days, we will contact you.
Please email us a detailed description and photos of the problem so we can investigate and resolve it as quickly as possible.
If you still can’t find what you’re looking for, please use the chat window or fill out our Contact Form!